We want you to love your order, that’s why we offer a 100% money-back guarantee on all eligible items. If anything arrives incorrect, damaged, or not quite right, we’ll either send a free replacement or issue a full refund. Just reach out and we’ll make it right.
Can I return or exchange a personalized item?
We’re not able to accept returns or exchanges for customer errors (like typos or size mistakes), so we always recommend double checking your order details before placing it. This is because each item is made just for you, and we are unable to resell your item.
What if there’s a problem with my order?
We stand behind our work. If your item arrives damaged, misprinted, or the design isn’t what you ordered, contact us within 30 days of delivery and we’ll take care of it. We will send a replacement or a give you a full 100% refund.
Can I cancel or edit my order?
If your order hasn’t gone into production yet, we’re happy to help with changes or cancellations. Just email us at hello@relatee.com as soon as possible.
Need help?
If you’re not sure what to do or have a question, we’re always here. Just reach out at hello@relatee.com, or use the live chat. we’ll always do our best to help!