Our Policy Promise
This page is here to give you a clear and friendly breakdown of how we work, from how your order ships to how we handle returns and your personal info. We believe in keeping things transparent, simple, and stress-free. Take a moment to browse through our policies below so you know exactly what to expect.
Shipping
Shipping and Delivery: Our Shipping & Delivery Policy shares all the details on how your order gets from us to your doorstep, including shipping options, delivery timelines, and where we ship from. We do everything we can to make the process smooth, fast, and reliable so your party gear arrives right on time.
Returns & Exchanges
Returns & Exchanges: Our Returns Policy covers everything you need to know about how we handle replacements, refunds, and what happens if something goes wrong with your order. Since most of our items are custom made, we’ve laid out exactly what’s eligible, and how we’ll make things right if there’s an issue.
Custom Products
Nearly everything we sell is customizable which makes it special, but also a final sale. We print exactly what you type, so please check names, cities, dates, and spellings before confirming your order. If you spot a mistake, email us ASAP and we’ll do our best to catch it before printing.
Payment
We accept all major credit cards, Shop Pay, PayPal, and Apple Pay. All transactions are secure and encrypted. We do not store payment info on our site.
Privacy
Privacy Policy: We respect your privacy and your inbox. Your information will only be used to fulfill your order and keep you updated. We never share or sell your data, ever. For full details, please refer to our Privacy Policy.
Terms of Service
Terms of Service: Our Terms of Service lay out the basics of how our website and services work. By shopping with us or using our site, you’re agreeing to play by the same rules, nothing complicated, just the standard stuff to keep things fair and smooth for everyone.
Contact Us
You can click the links above to read each policy in full. If you have any questions or need help with anything, feel free to reach out to our friendly support team, we’re always happy to help.
📧 hello@relatee.com
📸 @relatee.shop on Instagram
Relatee is a primarily USA small business with over 40,000 Etsy sales and a 4.9-star customer rating. Our website is new and we thank you for supporting our dream, and for letting us be part of your celebration.